You are able to download the embroidery designs you have purchased
after your order is
button for each design is available on the Order Details screen, under each item.
Go to Order Details screen and simply click the button to start the download.
You need to do it for
each item you purchased.
You can login to your account to download all your past orders. Follow the
following steps to go to Order Details and start downloading.
Click Login and put your email address and password as illustrated bellow -
2. Go to "My Account"
Once you successfully logged in, you can click My Account to see the list of your orders
under Order History, as shown bellow -
Click an order number as shown above to go to the Order Details screen of a specific order.
3. Download each design from Order Details
Once you clicked an order number in the above step, you are directed to the
Order Details screen, partially shown bellow -
Click the Download Now button to start downloading the design. Make sure you
download all designs in the order.
button under each item on the Order Details
screen to download the files.
It is normal if you see the following window when you click Instant Download
button. To proceed
to download the embroidery files, click OK on the first Information Bar window,
then click the text box "...Click here for
options...", and click
"Download File..." as shown bellow.
When you see the following window popup, click "Save" button.
You will be presented with the following window for you to select a folder on
your computer to save the
Select a folder and click "Save". The embroidery will be downloaded
to your computer.
Once you finished download, you need to unzip the file that contains the
embroidery file(s) for
your machine. For more information on how to unzip the file, click the Help
to unzip a file link.
If you know your order number, you can also to get to the Order Details
screen directly as shown bellow.
Click Order Download, then type your email address and order number as shown
above, and click "Proceed to Order Details". You will be directed to the Order
Details screen, shown in Step 3, to start download.
What is a zipped file?
Zipped files are used to reduce the size of the files, to make the files smaller so that they are transferred faster. It has nothing to do with
the formats of embroidery designs. That means you can zip any files you would
You can download the zipped file for each design on the order status screen once
your order is confirmed. You may also receive the zipped file via email. You
need to unzip the file first in order to use the enclosed embroidery
If you purchase a single design, you may receive the file in the machine format you
selected unzipped. Instead of .zip, the file will end with the machine format,
such as .HUS, .DST, .JEF, etc. You can simply save it in your local directory and it’s ready to be used. All
the files you instantly downloaded from your order status screen are zipped.
How to unzip a file?
1. Save the file on your PC
You can instantly download the zipped file for an design you purchased
from the order status screen. For help on instant download, please click Here.
If you receive a zipped file via email, you will see an icon that looks like this
-on your email as attachment. ".zip"
here indicates it is a zipped file. Save the attached file in your local directory.
2. Extract the files with winzip or other software
WINZIP is the popular software to zip and unzip files. Of course, you can use other software to unzip it too.
Once you saved the zip file on your PC, locate the file, right click the mouse, choose
Open with WinZip shown bellow.
Then you can see all 26 letters are individually opened as below
Extract these files to the directory you want to store them. Each individual file is now ready to be used!
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